Frequently Asked Questions

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Student Offer

How can we avail student offer?
What is the student offer?
Which are the products available under the student offer?

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t·phone

Can I upgrade to Android 7?
Does it have a removable battery?
Does it have FM Radio?
Does it have Gorilla Glass?
Does it support 4G?
Does it support 4k video?
Does it support Fast Charging?
Does it support fingerprint?
Does it support memory card?
Does it support NFC or not?
Does it support USB OTG?
Does it support Voice Over LTE (VoLTE)? Does it support Jio?

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t·book

Can we connect external hard disk with this through USB?
Does any stylus work with t.book like in surface pro 4?
Does it come with the detachable keyboard and stylus?
Does It have Bluetooth connectivity?
Does the t.book support Miracast?
Does the USB port support external hard disk?
Is it a lightweight laptop?

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srt·phone

Does it have a removable battery?
Can I upgrade to Android 7?
Does it have FM Radio?
Does it have Gorilla Glass?
Does it support 4G?
Does it support 4k video?
Does it support Fast Charging?
Does it support fingerprint?
Does it support memory card?
Does it support NFC or not?
Does it support USB OTG?
Does it support Voice Over LTE (VoLTE)? Does it support Jio?

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Payment

Can I avail an EMI option for purchase?
How does UPI work?
Is RuPay card supported in t·store?
What are the different credit cards that support EMI option?
What are the EMI options available in t·store?
Which all payment methods are supported in t·store?
Which all Wallets are supported?

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Shipping

Do you have international Shipping?
Do you ship on holidays?
What is the Order Processing Time?
What is the shipping charge for t.store orders?

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Orders

Can I cancel my order even after the product is shipped?
How do I cancel my order?
How do I track my order?
Will I be charged any order cancellation fee?

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Warranty

Are physical damages covered under Smartron warranty?
What is the warranty period for Smartron phones?
Where I can get the complete warranty policy of Smartron?

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Repairs

How much time it will take to repair a laptop?
How much time it will take to repair a phone?
What are the documents required to submit during submitting the phone to the service center?
Where can I find the nearest service center?

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t·care App

How can I access the t.care app?
What are the different ways to contact t.care?

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Return/Refund

How can I place a return request for my product?
How does the refund policy work?
Is there a door pickup to return my product?
What are the conditions to return my product?